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Frequently Asked Questions

Q: Cancel the 1-year recurring charge.
A: Cancelling your membership is very easy and you will not lose your access. Simply go into your "Account/Profile" settings located at the bottom-right corner of your screen to cancel your membership.  Your membership will now expire at the end of your 1-year term and it will not auto-renew.

Q: I forgot my email.
A: For the security of our members, we cannot retrieve lost email addresses. Please use the "forgot password" option to send yourself a password reset link. Try guessing which email you may have used. If you are successful, you will receive an email to that inbox.
** Please note, if you registered using ONLY your email address, you will not have full access to the website.  There is a small request of $5 USD/year for full access.

Q: Can you reset my password?
A: We do not have access to our users passwords. Please use the "forgot password" option.

Q: Can I book a campsite with you guys?
A: We do not do bookings for Ontario Parks. You may contact Ontario Parks by phone at 1-888-668-7275, or visit the Ontario Parks website to make your reservation. 

Q: Why is the membership fee in American dollars?
A: Donations to support our work are appreciated. Only Notes in USD are accepted as our website security provider is currently based in the U.S.

Q: Do you accept PayPal?
A: At this time we do not accept PayPal.

Thank you for your support,
~Kristen & Sasha

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